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Frequently Asked Questions

I love your website, where can I leave my feedback?

On all our product pages you can check out honest reviews from previous customers and leave any and all feedback you may have regarding the page.

What sets you apart from your competition?

We try and not compare ourselves with other companies however we can say that we offer high quality products for an extremely affordable price and we strive to have the most stylish and varied options on the market. You can test these yourself by searching your favorite or browsing our product lines on the website.

Is there a local shop where I can check out the products in person?

Currently due to the global pandemic we are not comfortable with exposing our employees to constant contact thus have moved all possible operations of the business online. Our website is designed in such a way that you can get a very accurate idea of what the products will look like, as well you are able to return products you are less than satisfied with.

Which payment methods do you accept?

Currently we only accept credit/debit cards, however as we’re always working on expanding the business, our Ruby Club will soon have rewards and points which will be able to be accepted as payments, so we urge you to check it for more information. Bear in mind this is a system only for existing customers, so be sure to place your order today and not miss out.

Do you offer any loyalty codes?

We currently do not have any active promotions but will in the future have special offers to our loyal customer base who have signed up to the Ruby Club membership. At this current time, you can get informed about upcoming sales and new product releases by subscribing to our magazine.

Will I be required to assemble my products or are they pre-assembled?

Some of our more complex dining, office and lounge chairs do require assembly to ensure safe transport for the pieces as well as the tilt and lift mechanisms however you will be provided with assembly instructions through the Ruby Club members area thus will be very easy to assemble.

Do you provide custom furniture making services?

Due to the pandemic, our variety of product versions had to be reduced unfortunately, however in the future we will be offering more customizable items as well as samples of all products available for purchase.